GeeksOnSite is looking for an On-Call IT Field Technician to provide on-site technical support to residential and small business customers in the New York-Newark-Jersey City metro area. This is an independent contractor role where you will be dispatched to customer sites to diagnose, troubleshoot, and repair a wide range of tech issues.
What You'll Do
- Diagnose and repair hardware and software issues on Windows and macOS systems.
- Resolve boot errors, OS issues, and login problems.
- Set up or troubleshoot Wi-Fi and wired internet connections.
- Replace or upgrade hardware components like HDD, RAM, and cooling fans.
- Configure or connect printers and scanners from brands like Canon, HP, and Brother.
- Address common printer error codes, including ink absorber, paper feed, and connectivity issues.
- Perform general maintenance on multifunction printers (MFPs).
- Reinstall operating systems using bootable USBs or recovery media.
- Install remote tools or shortcuts as requested by customers.
- Communicate clearly with customers and provide basic post-service support.
- Document all service visits accurately and escalate complex issues when needed.
What We're Looking For
- 2+ years of field IT support experience, including computer and printer repair.
- Familiarity with Canon, HP, and other common printer brands.
- Knowledge of error code troubleshooting (e.g., Canon code 1700, boot issues, driver conflicts).
- Hands-on experience troubleshooting both Windows (10/11) and macOS.
- Must have your own personal tools, including a bootable USB and screwdriver set.
- A reliable vehicle and a valid driver's license.
- A smartphone with camera and data plan for documentation and communication.
- The ability to work independently and maintain a professional, customer-focused demeanor.
Technical Stack
- Windows 10/11
- macOS
- Canon printers
- HP printers
- Brother printers
- Multifunction Printers (MFPs)
Team & Environment
You will be an independent contractor dispatched from a national technician network. You will work autonomously on-site with remote support from a dispatch and tech support team available to assist.
Benefits & Compensation
- Flexible scheduling — accept only the jobs that match your route and availability.
- Work under a national brand with continuous job offers.
- Dispatch and tech support team available to assist you remotely.
Work Mode
This is an on-call, field-based role requiring travel within the local metro area to customer sites.
