Liberty Tax Service is looking for an Office Supervisor to oversee the daily operations of a single office within our Managed Operations structure. This role provides leadership to office staff, ensures compliance with company procedures, drives performance, and delivers exceptional customer service.
What You'll Do
- Manage day-to-day office operations, ensuring effective workflow and a professional environment.
- Oversee staffing, scheduling, and supervision of office employees including Tax Preparers and administrative personnel.
- Monitor and report office performance metrics, addressing operational issues.
- Ensure delivery of exceptional client service throughout the tax season.
- Serve as the main point of contact for client concerns, resolving issues promptly.
- Maintain a clean, welcoming office environment that promotes a positive customer experience.
- Ensure adherence to all company policies and procedures.
- Maintain compliance with federal, state, and local regulations applicable to tax operations.
- Monitor return preparation accuracy and assist staff with technical or compliance-related questions.
- Lead recruitment and onboarding of seasonal staff.
- Provide training, coaching, and performance feedback to all office employees.
- Foster a collaborative, high-performing team culture.
- Execute local marketing strategies to promote office visibility and drive business growth.
- Participate in outreach initiatives to attract new clients and build brand awareness.
- Ensure completion and submission of daily operational reports.
- Maintain organized and accurate documentation for client files, employee schedules, and performance metrics.
What We're Looking For
- Strong leadership and organizational skills.
- Ability to multitask and prioritize in a fast-paced environment.
- Excellent verbal and written communication abilities.
- Customer-focused mindset with strong interpersonal skills.
- Experience using Microsoft Office Suite and tax preparation software.
- Ability to work independently and manage staff performance effectively.
- Must have PTIN or be eligible to receive.
- High school diploma or equivalent.
- Minimum of 1-2 years of office management or supervisory experience.
Nice to Have
- Minimum 3 years of previous tax preparation experience.
- Associate's degree or higher.
- Prior tax preparation or financial services experience.
Technical Stack
- Microsoft Office Suite
- Tax preparation software
Team & Environment
You will work within the Managed Operations structure, reporting directly to Regional Leadership.
Work Mode
This is an onsite position.
