Scalesource is seeking a remote Office Assistant to provide customer service and administrative support for a leading U.S. swim school franchise. In this role, you will be a key part of the operation, managing student enrollment, communication, and scheduling coordination to ensure a seamless experience for families.
What You'll Do
- Manage inbound and outbound calls, emails, and messages from families.
- Provide clear information about swim programs, pricing, and schedules.
- Convert inquiries into enrolled students and manage the full enrollment process.
- Schedule swim lessons, coordinate class availability, and handle bookings, cancellations, and reschedules.
- Coordinate schedules between families and instructors.
- Follow up with leads and enrolled families with updates, reminders, and class information.
- Ensure a positive customer experience throughout the customer journey.
- Maintain accurate student records in the CRM, updating statuses, notes, and interactions.
- Assist with reporting, tracking, and internal documentation.
- Support management with administrative workflows and coordination tasks across swim school locations.
- Assist with light social media or marketing coordination when required.
What We're Looking For
- Minimum 2 years of experience in customer service, client support, or virtual assistant roles.
- At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings.
- Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms.
- At least 2 years of experience using CRM systems or customer management tools such as HubSpot or similar platforms.
- Minimum 2 years of experience managing multiple operational tasks simultaneously such as customer communication, scheduling, and administrative tracking.
- Professional and quiet remote work setup (PC) with reliable high-speed internet.
- Strong Zoom presence and polished communication skills.
- Ability to balance client interactions with administrative responsibilities.
- Submission of an introductory video is required as part of the hiring process.
Technical Stack
- CRM systems such as HubSpot or similar platforms
- Google Workspace
- Zoom
- RingCentral
- Canva
Benefits & Compensation
- Stable, full-time remote work paid in USD.
- Opportunity to support a nationally recognized education brand.
- Career growth within customer experience and operations roles.
- Professional remote work culture and training support.
- Long-term development opportunities with growing U.S. businesses.
- Compensation: USD $1,250 – $1,500 per month.
Work Mode
This is a fully remote, global position.
Scalesource is an equal opportunity employer.
