About the Role
Provide dedicated travel support to Norwegian-speaking customers, resolving inquiries and assisting with travel planning and coordination through remote channels.
Responsibilities
- Respond to customer inquiries in Norwegian regarding travel plans and bookings
- Assist travelers with itinerary changes, cancellations, and reservations
- Offer guidance on travel documentation, entry requirements, and local regulations
- Troubleshoot issues related to flights, accommodations, and transportation
- Maintain accurate records of customer interactions and service actions
- Escalate complex cases to appropriate departments when necessary
- Ensure compliance with company policies and travel industry standards
- Deliver timely and accurate information to enhance customer satisfaction
- Work flexible hours to accommodate different time zones
- Collaborate with internal teams to resolve service disruptions
- Monitor travel advisories and communicate updates to affected customers
- Support customers during emergencies or unexpected travel disruptions
- Use internal systems to manage bookings and customer profiles
- Follow up on unresolved issues until resolution is achieved
- Maintain professionalism and empathy in all customer interactions
- Adapt communication style to meet diverse customer needs
- Stay updated on destination-specific travel information
- Participate in team meetings and training sessions
- Contribute to process improvements based on customer feedback
- Uphold data privacy and confidentiality standards
Benefits
- Remote work flexibility from Greece
- Stable employment with structured support
- Opportunities for professional development
- Collaborative and inclusive team culture
- Competitive compensation and performance incentives
- Access to internal training resources
- Regular feedback and performance reviews
- Support for work-life balance
- Inclusive environment for multilingual professionals
- Opportunity to work with international clients
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position based in Greece
Team
Part of a global customer support team focused on travel services
Languages
- Norwegian fluency required, both spoken and written
- Professional proficiency in English
Location
- Remote position available exclusively for candidates residing in Greece
- No relocation provided
Not applicable, position based in Greece
