About the Role
The position involves delivering high-quality customer support to Norwegian-speaking users, troubleshooting issues, and ensuring client satisfaction through responsive and accurate service.
Responsibilities
- Respond promptly to customer inquiries in Norwegian
- Diagnose and resolve technical problems efficiently
- Maintain accurate records of support interactions
- Escalate complex issues to appropriate teams
- Provide feedback to improve support processes
- Follow established protocols for issue resolution
- Assist customers across multiple communication channels
- Ensure all cases are resolved within service level agreements
- Communicate clearly and professionally in writing and verbally
- Adhere to data privacy and security standards
- Support onboarding for new clients when needed
- Collaborate with technical teams to resolve bugs
- Monitor ongoing support tickets for timely updates
- Translate support materials when required
- Maintain up-to-date knowledge of product features
- Participate in team training sessions
- Report recurring issues to product teams
- Handle customer complaints with empathy and professionalism
- Contribute to improving customer satisfaction metrics
- Stay informed about changes in service offerings
- Assist in testing user-facing features
- Document solutions in internal knowledge bases
- Work flexible hours as needed to support clients
- Follow escalation paths for urgent cases
- Promote a positive brand experience through service
Compensation
Competitive salary with benefits
Work Arrangement
Remote, based in Greece
Team
Part of a customer-facing support team serving Norwegian-speaking clients
Languages Required
- Native or near-native proficiency in Norwegian is mandatory
- Fluency in English is required for internal communication
Technology Environment
- Work is conducted remotely using secure digital tools
- Access to company systems requires two-factor authentication
- Support is provided via email, chat, and phone platforms
Not available
