Patrique Mercier Recruitment is seeking a Norwegian Speaking Helpdesk Support Agent to deliver exceptional technical support to our Norwegian-speaking clientele. In this role, you will be the first point of contact, resolving a wide range of technical issues and ensuring a positive customer experience.

What You'll Do

Provide top-notch helpdesk support to Norwegian-speaking customers via phone, email, and chat channels.
Troubleshoot and resolve a variety of technical problems related to software, hardware, and applications.
Accurately document all customer inquiries and resolutions in the helpdesk ticketing system.
Guide clients on product usage, features, and best practices for optimal performance.
Collaborate with other support team members to escalate complex issues when needed.
Monitor ticket progress and ensure timely follow-up for issue resolution.
Keep up-to-date with product changes and emerging technologies to enhance support quality.

What We're Looking For

Fluency in Norwegian and English, both written and spoken.
Strong analytical and troubleshooting skills to resolve client issues effectively.
Exceptional communication skills and a customer-centric mindset.
Proficient in using helpdesk software and ticketing systems.
Ability to multitask and manage multiple inquiries in a fast-paced environment.
A proactive approach to learning and upgrading technical knowledge.