Alongside is looking for a Network Operations Center Engineer | Level 1/2 to join our team. You will provide technical support across network and infrastructure disciplines in a high-availability, 24/7 financial markets environment. Your focus will be on ensuring service stability, performance, and continuous improvement.
What You'll Do
- Monitor and respond promptly to alerts from network and infrastructure monitoring tools.
- Diagnose, troubleshoot, and resolve network and system incidents within defined SLAs.
- Escalate incidents and problems proactively when service impact is identified or anticipated.
- Manage and implement network changes following established change management processes.
- Perform post-change validation and quality assurance activities.
- Prioritize and manage multiple incidents, requests, and tasks simultaneously.
- Contribute to service improvement by identifying recurring issues and process gaps.
- Participate in operational projects and continuous improvement activities.
- Maintain clear communication with internal teams and external stakeholders regarding incidents and resolutions.
What We're Looking For
- Experience working in a Network Operations Center (NOC) or similar operational environment.
- Hands-on experience with monitoring tools such as LibreNMS, Nagios, Grafana, or LogicMonitor.
- Solid understanding of network and system infrastructures, including LAN/WAN technologies, TCP/IP, DNS, NTP, Routing protocols (OSPF, BGP), and MPLS.
- Experience troubleshooting Cisco and Juniper network environments.
- Familiarity with server virtualization, enterprise storage (SAN), backup solutions, and performance/fault monitoring tools.
- Strong verbal and written communication skills in English.
- Ability to work in shifts, including nights and weekends if applicable.
Technical Stack
- Monitoring: LibreNMS, Nagios, Grafana, LogicMonitor
- Network: Cisco, Juniper
Benefits & Compensation
- Employment Contract
- Health Insurance
- Meal Card
- Gym Ticket
- Hybrid work (3 days per week in the Porto office)
Work Mode
This role operates on a hybrid schedule, with office days in Porto.
