Enova International is looking for a NetCredit Customer Service Representative (Remote) to join our team. You will manage inbound customer calls, deliver exceptional service, and handle account-related tasks after completing a 4-week training program to specialize in the brand.
What You'll Do
- Respond to incoming customer calls, address their questions, and provide service.
- Manage and respond to all customer inquiries, fulfill requests, and offer comprehensive education on our products and services.
- Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters.
- Uphold exceptional customer service standards through articulate and effective verbal and written communication.
- Keep customer accounts meticulously updated with accurate information.
What We're Looking For
- Exceptional communication and active listening skills with a proven history of professionalism and empathy.
- Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
- Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.
Nice to Have
- Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Benefits & Compensation
- Compensation: $17.00 per hour
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day
Work Mode
This is a fully remote position. Candidates must be located in one of the following states: AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, WY.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
