SupportYourApp is looking for a Customer Support Consultant to provide exceptional customer support via chats and emails for a leading crypto client. You’ll build lasting customer relationships while collaborating with developers and various departments across global IT companies.
What You'll Do
- Provide exceptional customer support via chats and emails.
- Build positive and long-lasting relationships with customers.
- Meet team KPIs.
- Securely work with customers’ sensitive information.
- Apply the latest customer happiness practices.
- Maintain working knowledge of our client’s products and services.
- Communicate with developers and other departments of various IT companies.
What We're Looking For
- Native French and English communication skills.
- At least 6 months of experience in a customer support role.
- Personal or professional experience in crypto is a must.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Nice to Have
- Experience with CRM systems.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position based in Thailand.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
