SupportYourApp is looking for a Customer Support Consultant to provide dedicated customer support for a client in the crypto, trading, and blockchain space. You will be the frontline for customer inquiries, building strong relationships and ensuring a positive customer experience.
What You'll Do
- Provide customer support via emails and live chats.
- Build positive and long-lasting relationships with customers.
- Identify and escalate complex technical issues, ensuring prompt request resolution.
- Assist customers with inquiries related to product features.
- Meet team key performance indicators.
- Securely work with customers’ sensitive information.
- Maintain a working knowledge of our client’s products and services.
What We're Looking For
- Native Dutch and English B2 communication skills.
- At least 6 months of experience in a customer support role.
- Personal or professional experience in crypto, trading, or blockchain is a must.
- Experience providing support via live chats.
- Experience with CRM systems.
- Analytical and research skills.
- Positive and responsible attitude.
- Personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Experience in technical support.
Benefits & Compensation
- Flexible schedule.
- Opportunity to work fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Good bonuses for referring friends.
- Paid intensive training and probation.
- Work-life balance.
- Responsive management interested in your growth and long-lasting cooperation.
- Greenhouse conditions for self-development.
Work Mode
This is a fully remote position based in South Africa.
We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.
