SupportYourApp is hiring a Chat Support Consultant to deliver outstanding customer support for crypto trading. In this fully remote role, you will be the primary point of contact for customers, using your expertise to build strong relationships and provide accurate, timely assistance.
What You'll Do
- Deliver outstanding customer support for crypto trading via live chat and email, promptly addressing inquiries and complaints.
- Build strong and lasting customer relationships.
- Handle customer inquiries and feedback effectively.
- Provide valid, accurate information and solutions to customer requests.
- Maintain up-to-date knowledge of the company’s trading platform and general market conditions.
- Understand customers’ needs and deliver constructive feedback to the management team.
- Continuously seek ways to improve team performance and work efficiency.
- Work within a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays.
What We're Looking For
- Native Danish speaker with C1 level English skills.
- At least 6-12 months of live chat support experience, preferably in crypto or financial services.
- Crypto industry knowledge.
- CRM experience in Salesforce.
- Strong analytical, logical thinking, and problem-solving skills.
- Positive, proactive, and responsible attitude.
- Personal computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps download / 40 Mbps upload).
Nice to Have
- Basic financial knowledge or payment/banking experience.
Technical Stack
- Salesforce
Benefits & Compensation
- Flexible schedule.
- Opportunity to cooperate fully remotely.
- Inclusive international environment.
- Compensation in USD.
- Rewards for referring friends.
- Balance between project workload and personal time, supported by an internal health policy.
- Responsive leadership interested in your development and long-lasting cooperation.
- Greenhouse conditions for self-development.
- A culture built on trust, with no time-tracking requirements.
Work Mode
This is a fully global, remote position.
SupportYourApp is an equal opportunity employer.
