Thaloz is hiring a MZ - Systems Administrator Assistant - 227

Thaloz is hiring a Semi-Senior Systems Administrator Assistant to support day-to-day IT operations, team member onboarding and offboarding, software administration, documentation, troubleshooting, and systems maintenance. This person will play a key support role in keeping internal systems stable, secure, documented, and up to date.

What You'll Do

• Support the administration and maintenance of core business systems and internal tools
• Manage software rollouts, updates, testing, and team enablement
• Help maintain secure, stable, and documented IT operations across the organization
• Assist with implementation of new software and internal process improvements
• Test software updates before production rollout when needed
• Manage Google Workspace users, groups, and organizational units
• Maintain Google Workspace shared drive policies and access structures
• Support Google Workspace retention and DLP policy administration
• Manage Google Workspace phishing and spam quarantine rules and alerts
• Support Google Classroom additions and rollouts
• Maintain calendar access and shared calendar setup for team members
• Support Windows Server environments, including administration and troubleshooting
• Monitor local server usage, sessions, and resource assignments
• Assist with local hard drive expansions and compactions
• Support local and remote application troubleshooting
• Help maintain endpoint readiness for both Windows and macOS users
• Monitor and troubleshoot remote connectivity, including Twingate, Remote Desktop, and local internet issues
• Monitor backups and confirm successful completion
• Validate standby image boot success through backup tools
• Support antivirus deployment, incident response, remediation, and documentation
• Help maintain disaster recovery documentation based on architecture changes, incidents, and recovery reports
• Support cybersecurity tool administration and training rollouts
• Coordinate monthly testing and staggered rollouts where needed
• Support updates, installations, and troubleshooting for business-critical applications
• Prepare and configure accounts, devices, and system access for new team members
• Install and configure required software and tools
• Create and manage user accounts across Workspace, domain, Twingate, ActivTrak, Bitwarden, and other platforms
• Assign permissions, groups, shared drives, calendars, and tool access
• Set up local server sessions, default printers, and role-specific application settings
• Support offboarding by disabling access, removing accounts, and coordinating equipment and system records
• Maintain IT and operations documentation
• Maintain internal and external disaster recovery documentation
• Update records based on incident reports, recovery actions, and architectural changes
• Maintain team member furniture and equipment registers
• Track technical processes and contribute to operational clarity
• Support ticketing workflows and escalate issues that cannot be resolved directly
• Maintain RPA functionality and connectivity
• Compile and share team metrics based on RPA exports
• Support internal ticket management and escalation processes
• Guide and support technical team members with access, training, and system use
• Evaluate proposed software applications and provide feedback

What We're Looking For

• 3+ years of relevant IT support, systems administration, or technical operations experience
• Hands-on experience with Windows Server environments, ideally including Windows Server 2019 and 2022
• Working knowledge of Active Directory
• Experience administering Google Workspace
• Strong troubleshooting skills across remote access, endpoint, software, and connectivity issues
• Familiarity with both Windows and macOS support
• Basic networking knowledge for remote team member setup and issue resolution
• Strong documentation and organizational skills
• Ability to manage multiple ongoing tasks with good attention to detail
• Clear written and verbal communication skills
• Comfortable working independently in a remote support environment

Nice to Have

• Exposure to Windows Server 2025
• Basic scripting knowledge
• Experience with Malwarebytes
• Experience with Cove / N-able Backup
• Familiarity with Ubiquiti Console
• Experience with Twingate, ActivTrak, Bitwarden, 8x8, and accounting or audit software environments
• Experience supporting professional services, accounting, or tax teams

Technical Stack

• Windows Server, Active Directory, Google Workspace, macOS
• Twingate, Remote Desktop
• Lacerte, QuickBooks Desktop, W2 / 1099 software, Tic Tie Calculate, CCH ProSystem Engagement, Checkpoint Tools
• 8x8, Adobe Acrobat DC
• Coalition cybersecurity training tools, ActivTrak, Bitwarden, Malwarebytes, Cove / N-able Backup, Ubiquiti Console

Work Mode

This is a remote position based in Brazil.

Thaloz is an equal opportunity employer.