Thaloz is hiring a Semi-Senior Systems Administrator Assistant to support day-to-day IT operations, team member onboarding and offboarding, software administration, documentation, troubleshooting, and systems maintenance. This person will play a key support role in keeping internal systems stable, secure, documented, and up to date.
What You'll Do
- Support the administration and maintenance of core business systems and internal tools
- Manage software rollouts, updates, testing, and team enablement
- Help maintain secure, stable, and documented IT operations across the organization
- Assist with implementation of new software and internal process improvements
- Test software updates before production rollout when needed
- Manage Google Workspace users, groups, and organizational units
- Maintain Google Workspace shared drive policies and access structures
- Support Google Workspace retention and DLP policy administration
- Manage Google Workspace phishing and spam quarantine rules and alerts
- Support Google Classroom additions and rollouts
- Maintain calendar access and shared calendar setup for team members
- Support Windows Server environments, including administration and troubleshooting
- Monitor local server usage, sessions, and resource assignments
- Assist with local hard drive expansions and compactions
- Support local and remote application troubleshooting
- Help maintain endpoint readiness for both Windows and macOS users
- Monitor and troubleshoot remote connectivity, including Twingate, Remote Desktop, and local internet issues
- Monitor backups and confirm successful completion
- Validate standby image boot success through backup tools
- Support antivirus deployment, incident response, remediation, and documentation
- Help maintain disaster recovery documentation based on architecture changes, incidents, and recovery reports
- Support cybersecurity tool administration and training rollouts
- Coordinate monthly testing and staggered rollouts where needed
- Support updates, installations, and troubleshooting for business-critical applications
- Prepare and configure accounts, devices, and system access for new team members
- Install and configure required software and tools
- Create and manage user accounts across Workspace, domain, Twingate, ActivTrak, Bitwarden, and other platforms
- Assign permissions, groups, shared drives, calendars, and tool access
- Set up local server sessions, default printers, and role-specific application settings
- Support offboarding by disabling access, removing accounts, and coordinating equipment and system records
- Maintain IT and operations documentation
- Maintain internal and external disaster recovery documentation
- Update records based on incident reports, recovery actions, and architectural changes
- Maintain team member furniture and equipment registers
- Track technical processes and contribute to operational clarity
- Support ticketing workflows and escalate issues that cannot be resolved directly
- Maintain RPA functionality and connectivity
- Compile and share team metrics based on RPA exports
- Support internal ticket management and escalation processes
- Guide and support technical team members with access, training, and system use
- Evaluate proposed software applications and provide feedback
What We're Looking For
- 3+ years of relevant IT support, systems administration, or technical operations experience
- Hands-on experience with Windows Server environments, ideally including Windows Server 2019 and 2022
- Working knowledge of Active Directory
- Experience administering Google Workspace
- Strong troubleshooting skills across remote access, endpoint, software, and connectivity issues
- Familiarity with both Windows and macOS support
- Basic networking knowledge for remote team member setup and issue resolution
- Strong documentation and organizational skills
- Ability to manage multiple ongoing tasks with good attention to detail
- Clear written and verbal communication skills
- Comfortable working independently in a remote support environment
Nice to Have
- Exposure to Windows Server 2025
- Basic scripting knowledge
- Experience with Malwarebytes
- Experience with Cove / N-able Backup
- Familiarity with Ubiquiti Console
- Experience with Twingate, ActivTrak, Bitwarden, 8x8, and accounting or audit software environments
- Experience supporting professional services, accounting, or tax teams
Technical Stack
- Windows Server, Active Directory, Google Workspace, macOS
- Twingate, Remote Desktop
- Lacerte, QuickBooks Desktop, W2 / 1099 software, Tic Tie Calculate, CCH ProSystem Engagement, Checkpoint Tools
- 8x8, Adobe Acrobat DC
- Coalition cybersecurity training tools, ActivTrak, Bitwarden, Malwarebytes, Cove / N-able Backup, Ubiquiti Console
Work Mode
This is a remote position based in Brazil.
Thaloz is an equal opportunity employer.
