Cognizant is hiring a Multi Channel Helpdesk professional to join our dynamic team. You will provide exceptional customer support across various channels, leveraging technical expertise to enhance satisfaction and operational efficiency. This role offers a rotational shift work model.
What You'll Do
- Provide timely and effective support to customers across multiple channels to ensure high satisfaction.
- Utilize MS Excel to analyze data and generate insightful reports that aid in decision-making.
- Collaborate with team members to identify and implement process improvements for service delivery.
- Maintain accurate records of customer interactions to ensure data integrity.
- Assist in developing and executing strategies to optimize customer engagement and retention.
- Monitor and respond to customer inquiries promptly for a seamless experience.
- Coordinate with internal departments to resolve complex issues.
- Participate in training sessions to stay updated on industry trends and best practices.
- Contribute to creating knowledge base articles and FAQs for self-service initiatives.
- Support marketing efforts by providing insights from customer interactions.
- Engage in continuous learning to enhance skills relevant to the role.
- Foster a collaborative work environment that encourages innovation and growth.
- Ensure compliance with company policies while delivering exceptional service.
What We're Looking For
- Proficiency in MS Excel, with the ability to perform data analysis and reporting effectively.
- Strong verbal and written communication skills to interact with customers and team members.
- Adaptability to rotational shifts, ensuring flexibility to meet business needs.
- Problem-solving skills and a proactive approach to addressing customer concerns.
- A customer-centric mindset, prioritizing satisfaction and service excellence.
- A willingness to learn and grow within the role for personal and professional development.
- Microsoft Office Specialist: Excel Certification.
Nice to Have
- A basic understanding of Display Advertising and Email Marketing-Tech.
Technical Stack
- MS Excel
Work Mode
This is a local-country position.
Cognizant is an equal opportunity employer.
