TD Bank Group is looking for a Mgr Fraud Operations - Check Fraud Claims to lead a team responsible for investigating and resolving check fraud cases. This role requires a strong analytical mindset and leadership skills to drive team performance while collaborating across the business to mitigate risk.

What You'll Do

Manage a group of Fraud professionals providing operational support to partners.
Act as a key liaison and subject matter expert for partners and external groups.
Monitor service and control standards against business objectives.
Develop and maintain effective working relationships with internal and external partners.
Contribute to business plan development and operationalize the plan.
Monitor and communicate the effectiveness of strategies and programs to Senior Management.
Proactively identify key business opportunities and recommend enhancements.
Ensure operations comply with applicable internal and external requirements.
Manage the overall budget, revenue, and expenditures to meet objectives.
Lead or contribute to cross-functional initiatives as a subject matter expert.
Set team targets and objectives and deliver results.
Grow team expertise to align with business demand.
Lead a high-performing team; provide feedback, coaching, and performance reviews.
Set performance objectives and track, monitor, and address performance.
Manage employees in compliance with all HR policies and guidelines.
Recruit to build a highly diverse and qualified workforce.
Act as a brand ambassador for your function and the bank.

What We're Looking For

High School diploma required.
5+ years of relevant experience.
3+ years of people management experience.
Proficient knowledge of business goals, policies, programs, processes, and systems.
Knowledge of current and emerging trends.
Ability to contribute to strategic direction and advise senior leadership.
Ability to establish goals that support the strategic plan.
Knowledge of the risk management environment, standards, and regulations.
Ability to implement and evaluate program/project activities.
Skilled in using software tools, methods, and techniques.
Skilled in preparing and managing budgets and resource allocation.
Skilled in mentoring, coaching, and performance management.
Ability to exercise sound judgment in making decisions.
Ability to communicate effectively in both oral and written form.
Ability to work collaboratively and build relationships.
Skilled in using computer applications including MS Office.
Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
Ability to work successfully as a team member and independently.
Ability to handle confidential information with discretion.