Sunriver Resort is seeking a Merchant Trader Retail Associate to join our team. In this role, you will be responsible for providing a warm and inviting guest experience, striving to achieve sales goals, and carrying out all retail directives accurately. You will deliver exceptional service to all guests and exemplify our culture based on trust, open communication, and commitment.
What You'll Do
- Greet and welcome guests with eye contact and conversation.
- Use suggestive selling techniques to increase revenue.
- Recommend, select, and help locate merchandise based on guests’ needs.
- Effectively describe the use, operation, and care of merchandise.
- Answer guest inquiries politely and professionally.
- Up sell other resort services and amenities.
- Answer incoming guest calls and provide general resort information.
- Resolve guest problems and act in the absence of a manager.
- Open and close cash registers, handle money, and make deposits.
- Maintain a clean and organized environment through vacuuming, dusting, and re-stocking.
- Check in merchandise, stock, and merchandise the retail floor effectively.
- Assist with ticketing and inventories.
- Maintain strong knowledge of outlet inventory, current sales, and promotions.
- Keep resort materials current and maintain knowledge of all amenities and events.
- Interact with resort staff professionally, assisting other departments as needed.
What We're Looking For
- At least one year of customer service experience.
- Excellent phone etiquette and communication skills.
- Basic math skills.
- Honest, ethical, accountable, dependable, and responsible character.
- Ability to work a flexible schedule including evenings, weekends, and holidays.
Nice to Have
- High school diploma or equivalent.
- Prior retail experience.
- Prior hospitality experience.
Team & Environment
This role reports to a Supervisor or the Retail Director.
Benefits & Compensation
- Free Golf
- Free Recreation Rentals Including Bikes and Marina
- Paid Time Off
- Discounted Stays
- 50% off Food and Beverage
- 50% off Retail
Work Mode
This is an onsite position.
Sunriver Resort is an equal opportunity employer.
