Responsibilities
- Empathetically and patiently interact with members as you take live inbound calls.
- Document interactions and ongoing resolutions to ensure seamless follow-up.
- Ensure member records are accurate and complete.
- Multitask using internal tools and resources to verify eligibility and coverage provider benefits while clearly communicating this information to the members during live calls
- Field questions about the purpose and importance of telenutrition.
- Match our members with the right dietitian and find appointment times that fit into their lives.
- Assist members with troubleshooting platform and account issues and provide basic technology troubleshooting help.
- Work with internal groups and external partners to address questions relating to food delivery and ordering groceries.
- Maintain a high level of personal accountability when handling sensitive and protected information.
- Collaborate with peers, leaders, and other internal groups to find accurate solutions to complex problems.
Requirements
- Reliable high speed internet access with minimum speeds of roughly 100 Mbps download and 20 Mbps upload.
- Experience working in a support role, either in person or on live calls.
- The ability to communicate complex information concisely in writing.
- Experience working with sensitive and protected information, including PII and PHI, and a basic understanding of HIPAA.
- A completely private, secure, and quiet workspace.
Nice to Have
- Flexible availability, with a preference for availability 11:30am- 8:00 PM PST.
Benefits
- Remote-First Company
- Generous time off
- Flexible & remote location
- Healthcare Coverage (Medical, Dental, Vision)
- Registered Dietitian Sessions
Additional Information
- Foodsmart is an Equal Opportunity Employer. It is our firm policy to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin, citizenship status, religious creed, age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.
