Advancial Federal Credit Union is looking for a Member Service Representative - Support Services to be a key point of contact for our members. You will maintain excellent communication, assist with inquiries and transactions, and ensure a seamless banking experience. This is a hybrid remote role, offering flexibility while being part of a collaborative team.
What You'll Do
- Provide high-quality member service through various communication channels, resolving inquiries regarding accounts, transactions, and products.
- Process account transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check orders.
- Assist members with online banking services, troubleshooting issues and guiding them through our systems.
- Evaluate member needs to identify opportunities for cross-selling credit union products and services.
- Maintain up-to-date knowledge of credit union products, policies, and changes in regulations.
- Handle member complaints with professionalism and empathy, striving for timely resolution.
- Document member interactions in the customer relationship management system for future reference and quality control.
- Participate in training and ongoing education to improve skills and product knowledge.
What We're Looking For
- Associate Degree (A.A.) or equivalent from a two-year college or technical school.
- One year of banking or call center experience or an equivalent combination of education and experience.
- Exceptional communication skills, both verbal and written.
- Proficient in Microsoft Office Suite and familiarity with banking software.
- Strong problem-solving skills with the ability to think critically.
- Ability to work independently and as part of a team.
- Customer-focused attitude, with a commitment to service excellence.
Technical Stack
- Microsoft Office Suite
- Banking software
- Customer relationship management system
Benefits & Compensation
- Compensation: $20-25 per hour
- Healthcare, life insurance, and 401K benefits.
- 11 company holidays.
- Start with 3 weeks of vacation.
- Access to free vacation homes in Destin, FL, and Breckenridge, CO (pay taxes only).
- 401k contribution.
- Affordable pet insurance with company contribution.
- 80% tuition cost coverage after one year.
- Advancial Life Rewards program reimburses up to $1,000 each year for unexpected expenses.
Work Mode
This position is hybrid remote, combining remote work with in-office collaboration.
Advancial Federal Credit Union is an equal opportunity employer.
