DWE Eichelberg GmbH is hiring a Member Experience Specialist to provide exceptional support and guidance to members throughout their fertility and family-forming journeys. You will onboard new members, offer personalized assistance, and deliver concierge-level support in the member's preferred language.
What You'll Do
- Conduct 1:1 video consultations with members, educating them on fertility, adoption, and surrogacy topics.
- Assist members in identifying the right fertility clinic or service provider, schedule appointments, and provide ongoing concierge support.
- Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.
- Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options.
- Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.
What We're Looking For
- Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing.
- A compassionate approach, with high emotional intelligence and a genuine passion for helping others through sensitive life stages.
- Ability to quickly grasp new topics and continuously expand your knowledge in the fields of fertility, adoption, and surrogacy.
- Strong attention to detail, excellent prioritization abilities, and the capability to manage multiple projects and deadlines in a fast-paced environment.
- Ability to work both independently and as part of a team, with a proactive and solutions-oriented mindset.
- A commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys.
- Fluent in English (written and verbal communication).
- Must be fluent in at least one of the following: Arabic, Hebrew, Italian, Korean, French, or German.
Nice to Have
- A background in healthcare (e.g. fertility nurse, midwife, or related field) is highly desirable.
- Prior experience in a customer care role is preferred.
- Bachelor's degree or equivalent work experience.
- Additional fluency in one of the mentioned languages is a strong plus.
Benefits & Compensation
- Competitive salary: Annual gross salary range for Berlin-based applicants: €22,000 – €30,000 (based on experience)
- Bonus & equity package
- Access to the Progyny Global platform + €5,000 family-building benefit
- 1:1 mental health sessions & wellness support via Nilo Health
- Sustainable mobility: Dance bike or BVG ticket
- Urban Sports Club membership discount
- Hybrid model: 2 days/week remote
- 8 weeks/year remote from anywhere
Work Mode
This is a hybrid, part-time position based in Berlin, Germany.
We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all team members.