Eucalyptus is hiring a Medical Support Associate to help build an exceptional, personalized healthcare experience for patients in Germany. Our three-year goal is to support 1 million patients globally to live better for longer. In this hybrid role, you will have high ownership and directly shape patient outcomes.

What You'll Do

Triage medical enquiries efficiently to ensure excellent patient safety and care is received.
Provide outstanding medical advice to Juniper patients by email and phone.
Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication.
Proactively engage with patients throughout their treatment journey.
Create educational content like clinical instructions, booklets, and articles for a consistently high quality standard of care.
Work closely with a team of clinical and medical support specialists to assist in building processes and systems that improve over time.
Work a weekend schedule to ensure continuous patient support and coverage.

What We're Looking For

A qualified health professional: a qualified nurse or pharmacist with 4-5+ years of experience. You have completed professional training as a registered nurse, geriatric nurse, or health and nurse specialist.
Bi-lingual: you communicate fluently in German and English.
A clear communicator: communicating with patients, health professionals, and team members comes naturally to you.
An experienced decision maker: you can make timely and accurate referral decisions based on your clinical expertise, and stressful situations don't phase you.
A cool head: you have experience triaging patients in a hospital, clinic, or community pharmacy and always keep a cool head.
Trust: patients trust you implicitly because of your experience, your confidence, and your manner.
Heart: patients love their interactions with you, feel safe and supported in your care, and keep coming back.