LifeStance Health is hiring a Medical Office Receptionist (Practice Coordinator) to manage the daily front office activities at our practice. In this key role, you will ensure quality customer service for both in-person and remote patients while supporting our clinicians.
What You'll Do
- Create a positive work environment and support clinician and staff engagement.
- Conduct the schedule prep process for all patients, ensuring paperwork is complete, credit cards are current, and charts are prepared.
- Perform general office duties including sorting mail, scanning documents, managing e-faxes and shared email, and maintaining office cleanliness.
- Communicate effectively with peers, clinicians, and patients to support care and satisfaction.
- Provide exceptional customer service, responding quickly to patient needs and following de-escalation processes for sensitive situations.
- Greet and check patients in and out courteously at the front desk.
- Support patients via phone, email, and portal with billing questions, scheduling needs, release requests, and other inquiries.
- Manage phone system queues to ensure calls are answered in a timely manner.
- Assist patients with telehealth access, Patient Portal issues, and general troubleshooting.
- Triage patient issues and handle urgent requests to resolution.
- Collect all in-person and telehealth co-payments and account balances at the time of service.
- Complete insurance eligibility verification and contact patients to resolve any issues.
- Provide general clinician support, assisting with administrative questions and duties such as sending letters and faxes.
- Coordinate with clinicians regarding any additional patient questions.
- Audit clinician schedules for appointment accuracy.
- Maintain a pleasant, secure, and motivational working environment.
What We're Looking For
- High School Diploma or equivalent.
Nice to Have
- An Associate's or Bachelor's degree.
- 1+ years of experience in healthcare operations, customer service, or a similar role or setting.
Technical Stack
- Microsoft Office
- EMRs (Electronic Medical Records systems)
Benefits & Compensation
- Compensation: $23.50 - $24.50 per hour
- Medical, Dental, and Vision insurance
- AD&D insurance
- Short and long-term disability insurance
- Life insurance
- 401k retirement savings with employer match
- Paid parental leave
- Paid time off
- Holiday pay
- Employee Assistance Program
Work Mode
This is an onsite position located at 350 Sansome Street Suite 630, San Francisco, CA 94104.
LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees.
