Requirements
- Hands-on experience with medical billing and accounts receivable workflows in a U.S. healthcare environment
- Ability to review, analyze, and prioritize accounts receivable aging reports (30/60/90+ days)
- Proven experience documenting call outcomes, payment plans, and follow-ups directly within billing management systems
- Proficiency in processing Explanation of Benefits (EOBs), patient statements, and payment posting workflows
- Patient-facing collections experience, with demonstrated ability to manage sensitive financial conversations professionally
- Fluent bilingual communication skills in English and Spanish (written and verbal)
- Availability to work full-time during Pacific Time business hours
- Strong professional English communication skills for patient interaction scenarios
- Understanding of and adherence to cultural sensitivity standards in patient financial communications
Nice to Have
- Some college coursework preferred, ideally in business, healthcare administration, or a related field
Compensation
$1,000 - $1,300 USD
Additional Information
- Workplace: Remote
- Schedule: Full-time, aligned with U.S. business hours (Pacific Time Zone)
- Fluent bilingual communication skills in English and Spanish (written and verbal)
- Availability to work full-time during Pacific Time business hours
- Cultural sensitivity required in patient financial communications
- Long-term contractor role
- Direct client oversight
- Hybrid staffing model
