Requirements
- Provide resources and medical telephonic coaching, information, and educational materials to patients.
- Provide clinical support to CommUnityCare Provider teams.
- Act as a liaison between the patient and the health centers.
- Direct patient flow to ensure patients disposition is accurate as needed.
- Assist patients with securing appropriate medical care and services within the health system and community and facilitate patient access to medical home providers, staff and resources.
- Accurately and promptly schedules, reschedules, and cancels physician and non-physician patient appointments.
- Identify urgent scheduling needs and prioritize them with the appropriate health center or resource.
- Identify urgent and potentially urgent patient care situations and escalate as appropriate for a positive patient outcome.
- Participate in orientation of new employees and attend mandatory meetings.
- Work as a team member which involves interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively.
- Perform other duties as assigned.
- High level of skill at building relationships and providing excellent customer service.
- High level of problem-solving skill to better serve patients and staff.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.)
Work Arrangement
Remote (City/Region)
