What You'll Do
Conduct on-site inspections and technical audits of shovel and drill machinery to ensure compliance with OEM standards and optimal performance. Plan and coordinate customer visits, establish meeting objectives, and deliver detailed monthly updates summarizing equipment status and service progress.
Act as a key point of contact between customers and internal parts teams to ensure timely delivery of components to mine locations. Deliver technical assessments directly to clients and advise on recommended maintenance or component replacements based on audit findings. Focus on reducing equipment downtime and supporting continuous production schedules.
Requirements
- Hold a certification as a Heavy Equipment Technician, Millwright, or be a licensed Professional Engineer with mechanical or high-voltage electrical experience in mining environments
- Minimum of five years in a customer-facing technical or service role
- Proven knowledge of shovel and drill systems
- Strong written and verbal communication abilities
- Excellent organizational skills with a focus on accuracy and follow-through
- Ability to work independently and collaboratively in diverse, high-pressure environments
- Willingness to work a 7x7 shift rotation
- Capable of working at heights and outdoors for extended periods
- Must have reliable access to mine sites and maintain a valid driver’s license
- Commitment to provide an annual driver’s abstract and report any license changes immediately
Preferred Qualifications
- Familiarity with Caterpillar equipment systems
Benefits
- Hybrid work model with flexibility
- Access to career development and training programs
- Pension plan and employee stock purchase options with company contributions
- Comprehensive health coverage including medical, dental, short-term, and long-term disability
- Company-provided vehicle for work use
