Oscar Health is looking for a Manager, Provider Data Operations to oversee team operations and ensure the integrity of provider data for our groups and partners. You will be responsible for driving strategic initiatives, developing talent, and using data to meet performance expectations in a dynamic healthcare environment.

What You'll Do

Utilize frameworks to coach, develop, and collaborate with team members, including onshore and offshore colleagues.
Own departmental performance through consistent monitoring, feedback, and initiatives focused on ensuring KPI adherence.
Ensure appropriate escalation procedures are in place and adhered to in order to reduce customer friction.
Take a proactive, data-driven approach to identify concerns, inefficiencies, and operational improvement initiatives.
Collaborate with internal and external stakeholders and vendors to formulate proactive implementation, communications, and program strategies.
Create, maintain, analyze, and communicate reporting on assigned team KPIs to meet departmental objectives.
Ensure compliance with all applicable laws and regulations.

What We're Looking For

4+ years of experience leading and developing a team within a healthcare production service-based environment or contact center.
3+ years experience working with teams in multiple locations and within multiple disciplines.
3+ years experience implementing operational excellence as a manager.
3+ years experience using data to drive decision making.
2+ years applying Lean Six Sigma practices or Green Belt Certification.
Experience with Provider Data Operations.

Nice to Have

Bachelor’s degree.
Advanced Google Suite or Microsoft Office capabilities.
2+ years experience leveraging data visualization tools (Tableau, Looker, Periscope, PowerBI, etc.).

Technical Stack

Google Suite, Microsoft Office
Tableau, Looker, Periscope, PowerBI

Team & Environment

This role reports to the Director, Operations - Provider Ops Strategy & Design.

Benefits & Compensation

Compensation: $79,920 - $104,895 per year
Medical, dental, and vision benefits
11 paid holidays
Paid sick time
Paid parental leave
401(k) plan participation
Life and disability insurance
Paid wellness time and reimbursements
Unlimited vacation program
Annual performance bonuses

Work Mode

This is a remote position open to candidates in Atlanta, Georgia, United States.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.