Clearwater, Florida Hybrid Employment

Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Manager of Data Enrichment and GTM Plays (Hybrid)

Responsibilities

  • Ensure Salesforce is clean, accurate, and up-to-date by filling in missing fields such as job titles, contact details, firmographics (company size, industry), and technographics (technology stack).
  • Implement automated data enrichment workflows using tools like ZoomInfo, 6sense, or Clay to reduce manual administrative burden for sales reps.
  • Use enriched data to segment the audience for tailored sales and marketing initiatives.
  • Collaborate with D&A to Establish data standards, validation rules, and protocols for data entry and maintenance.
  • Design 'sales plays'—structured outreach strategies (e.g., targeted and personalized email messaging, LinkedIn outreach) tailored to specific segments (e.g., 'fast-growing FinTech companies in the US').
  • Push enriched data directly into sales engagement tools (e.g., Salesloft) so reps can begin outreach immediately.
  • Identify 'white-space' opportunities and map buying groups / committees by uncovering subsidiaries, affiliates, and decision-makers.
  • Monitor KPIs such as call volume, conversation rates, and lead generation numbers to identify gaps and refine plays.

Work Arrangement

Hybrid

Additional Information

  • Remote positions open in the US office only.
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About company
Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil)
KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.Our HRM+  combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.
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Posted 4 hours ago