Allstate NI is hiring a Manager, Casualty Claims - Accident Benefits (Alberta). Reporting to the Senior Manager, National Accident Benefits, you will be accountable for managing a team of Claim Advisors to achieve loss containment, customer experience, efficiency, and employee engagement objectives.
What You'll Do
- Provide operational leadership and direction to a team of Claim Advisors, ensuring cooperation to meet departmental performance requirements.
- Analyze individual and team performance to identify opportunities and adverse trends, building plans to capitalize and reduce risk.
- Develop employees through coaching and feedback in preparation for career opportunities.
- Recommend and implement an optimal organization design within your team, aligning roles and tasks to deliver on strategy.
- Continuously look for ways to improve customer service, efficiencies, employee engagement, and cost containment.
- Collaborate with Department Claim Managers to drive departmental objectives.
- Ensure performance and development plans are in place for all direct reports.
- Provide ongoing direction to the team to achieve targets.
- Participate in Talent Pool Assessments.
What We're Looking For
- Minimum 3-4 years of Casualty Claim experience in Accident Benefits.
- Strong people leadership and management experience.
- Advanced MS Office knowledge, especially in Excel.
- Advanced knowledge of business technology systems.
- Advanced knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts.
Nice to Have
- Enrolled in, or completion of, CIP designation.
- Strong working knowledge of foundational management systems: Continuous Improvement, Agile, Change Management.
- Working knowledge of Tableau would be considered an asset.
Technical Stack
- MS Office Suite (Advanced Excel)
- Tableau (Asset)
- Business Technology Systems
Team & Environment
You will manage a team of Claim Advisors specializing in Accident Benefits and report directly to the Senior Manager, National Accident Benefits.
Benefits & Compensation
- Annual Salary: $71,796.00 - $120,000
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus other products)
- Good Office program (receive up to $400 back for office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer-matched contributions
- Annual Wellness allowance
- Personal reflection day
- Tuition Reimbursement
- Opportunities for community involvement
Work Mode
This is a remote position. Candidates must be located in Alberta.
Allstate NI is an equal opportunity employer committed to a culture of diversity and inclusion.
