M&T Bank is hiring a Loss Mitigation Liaison I to serve as the Single Point of Contact (SPOC) for mortgage loan borrowers throughout the loss mitigation process, from initial package collection to final decision and closing, as well as through the foreclosure process.

What You'll Do

Take inbound and make outbound calls to an assigned portfolio of delinquent mortgage borrowers investigating loss mitigation options or in foreclosure.
Maintain compliance with all applicable state and federal laws and regulations.
Answer consumer account questions and document all contact accurately.
Understand investor guidelines and required documents for loss mitigation.
Collect consumer financial information and assist borrowers in reviewing loss mitigation documents.
Communicate and explain the terms of loss mitigation approvals or declines, including rationale and appeal processes.
Communicate liquidation options and explain the foreclosure process as necessary.
Adhere to applicable compliance and operational risk controls per company and regulatory standards.
Maintain M&T internal control standards, including timely implementation of audit and regulatory points.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.

What We're Looking For

A combined 4 years’ higher education and/or work experience, including a minimum of 1 year in collections or customer service.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.