M&T Bank is hiring a Loss Mitigation Liaison I. In this role, you will act as the Single Point of Contact (SPOC) for consumers navigating the loss mitigation process, from initial package collection through final decision and closing, as well as throughout foreclosure proceedings.

What You'll Do

Manage inbound and outbound calls with a portfolio of delinquent mortgage loan borrowers investigating loss mitigation or in foreclosure, maintaining compliance with all state and federal regulations.
Answer consumer account questions and accurately document all contact within the mortgage servicing system.
Understand investor requirements and collect consumer financial information to assist in reviewing loss mitigation documents.
Communicate and explain the terms of loss mitigation approvals or declines, including the rationale and any appeal or re-application processes.
Explain liquidation options and the foreclosure process to borrowers as necessary.
Adhere to applicable compliance and operational risk controls in accordance with Company and regulatory standards.
Maintain M&T internal control standards, including timely implementation of audit points.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Complete other related duties as assigned.

What We're Looking For

A combined 4 years’ of higher education and/or work experience, including a minimum of 1 year in collections or customer service.
Ability to communicate effectively and professionally over the phone.
Excellent communication and customer service skills.
Proficiency with word processing and spreadsheet software.