Remote Remote (Global)

ADF Medical Services Inc. is hiring a Live Chat Support-FullTime/PartTime

Responsibilities

Respond instantly to patient and client inquiries through our live chat platform
Provide accurate and helpful information on services, appointments, billing, and support
Manage multiple live chat conversations simultaneously with speed and professionalism
Log and document all chat interactions accurately in our CRM system
Identify and escalate urgent or unresolved issues to the appropriate team promptly
Deliver a consistently warm and professional patient experience in every chat
Follow all company communication guidelines and service quality standards
Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Requirements

Fast typist
Great written communication skills
Passion for helping people
Ability to work remotely
Adherence to HIPAA guidelines and patient confidentiality protocols

Benefits

Competitive pay for both full-time and part-time schedules
Health, dental & vision benefits (full-time employees)
Paid time off & paid holidays
Flexible shift options including evenings and weekends
100% remote — work from anywhere
Supportive team environment and ongoing coaching
Clear career growth path within ADF Medical Services

Additional Information

Flexible shift options including evenings and weekends
Work from anywhere
Must adhere to HIPAA guidelines and patient confidentiality protocols

Required Skills

every chat every chat

About company

ADF Medical Services Inc. is a precision diagnostic laboratory serving patients and clinicians since 2010. The company specializes in clinical pathology, genetic testing, microbiology, and histopathology, with a focus on accuracy, specialist review, and clear reporting.

Every test is handled by board-certified specialists in their respective disciplines, ensuring results are not only accurate but also clinically meaningful. The lab emphasizes transparency, with published turnaround times and a commitment to plain-language context in every report.

Accredited and ISO-compliant, ADF Medical combines rigorous methodology with patient-centered care, offering services including urgent testing, home collection in select areas, and walk-in availability.

All jobs at ADF Medical Services Inc. Visit website

Job Details

Department Customer Support & Patient Services

Category other

Posted 20 days ago