Responsibilities
- Review and maintain assigned queue to ensure completeness and accuracy in accordance with state licensing requirements
- Review and quality check (QC) license applications (online and paper) and Primary Source Verifications (PSVs) for accuracy and completeness, in addition to submitting applications and PSVs.
- Initiate and manage primary source verifications (education, training, employment, license verifications, etc.)
- Monitor for and resolve deficiencies, including Board communication as needed
- Communicate clearly and professionally with providers and clients regarding requirements, missing items, and status updates
- Collaborate with internal teams and external agencies to facilitate timely licensure
- Prepare and provide license status updates to clients
- Manage mailing processes, including printing, assembling, tracking, and ensuring timely submission of application materials
- Monitor files to ensure timely completion of outstanding requirements
- Support time-sensitive updates, including application corrections and email address changes
- Participate in scheduled and ad hoc meetings
- Assist with special projects and other duties as assigned
Requirements
- Experience with Behavioral Health, Nursing, and Physician license types
- Strong critical thinking and problem-solving skills with the ability to navigate complex licensing requirements
- Excellent communication and customer service skills; able to clearly articulate next steps to providers and stakeholders
- Close attention to detail with strong organizational, time management, and multitasking abilities
- Ability to adapt and pivot in a fast-paced, remote environment while maintaining productivity during workload fluctuations
- Professional demeanor when interacting with providers, clients, and internal teams
- Tech-savvy with proficiency in Google Suite
Nice to Have
- Experience with DocHub, Slack, and startup environments
- Multi-state experience (IMLC, NLC a plus)
Additional Information
- Candidate safety is prioritized. Official communication will only come from @medallion.co email addresses.
