This role involves managing a dedicated client portfolio, coordinating with attorneys and clients to secure timely payments, and maintaining accurate account records. The specialist will address inquiries, perform daily collection activities, and work closely with internal teams to resolve conflicts and ensure account accuracy.
Responsibilities
- Manage an individual portfolio of legal clients and oversee account activities
- Build and maintain strong working relationships with attorneys and clients
- Analyze account details to resolve issues and respond promptly to inquiries
- Conduct daily collection calls to follow up on outstanding balances
- Maintain consistent communication with attorneys and clients via phone and email
- Collaborate with the Billing Department to monitor and update client account statuses
Requirements
- Minimum of 5 years of experience in high-volume law firm collections
- High school diploma or GED required
Nice to Have
- Accounts Receivable experience in addition to collections background is preferred
- Familiarity with Aderant and Star Collect systems is a plus
Tech Stack
Aderant, Star Collect
Team
Cohesive team within the Collections department
