Responsibilities
- Assist the Manager/Supervisor and team while maintaining productivity of assigned tasks.
- Operate independently and make strategic decisions.
- Ensure patient satisfaction by addressing complaints, responding to correspondence, and processing payments and refunds.
- Manage daily call traffic, handle incoming calls, resolve escalated calls, and assist team members with client inquiries.
- Address patient and insurance issues through phone calls, voicemails, correspondence, and walk-in patients.
- Manage call traffic flow and adjust phone coverage to ensure high call handling rates.
- Handle escalated client concerns and questions.
- Delegate escalated calls to higher management as needed.
- Provide training and support to Customer Service Representatives under the oversight of management.
- Verify patient account balances, process payments, and apply adjustments to patient accounts in various computer systems.
- Reconcile daily cash collections made through Customer Service.
- Triage and collaborate with team members for account resolution.
- Process mail, patient refunds, cash posting, billing, and patient follow-up as needed.
- Monitor and report on the quality and productivity of Customer Service calls for training and improvement purposes.
- Monitor and report on the quality and quantity of Customer Service contacts for process improvement and projects.
- Enter confidential personal health information and financial information into computerized systems accurately.
Requirements
- Three years of customer service experience
- Patient Financial Specialist by Healthcare Business Insights (HBI) preferred
- Certified Revenue Cycle Specialist by American Association of Healthcare Administrative Management (AAHAM) preferred
Nice to Have
- Healthcare experience with a physician, a hospital, or admissions
Benefits
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Medical
- Dental
- Vision
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Up to five weeks in your first year of employment and continues to grow each year.
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
Compensation
Based on geographic pay zones.
Work Arrangement
Remote
Team
Customer Service
Other
- This position is remote, and compensation is based on geographic pay zones.
- Please confirm your current city and state of residence.
- I understand that the posted salary range is the anticipated hiring range in Colorado and will differ if I am located in a different geographic pay zone.
- I consent to communication by text message regarding your application.
- If hired, can you provide proof of your authorization to work in the United States?
- Will you require visa sponsorship now or in the future?
- I understand and I will be required to successfully pass a drug screening examination.
- I hereby consent to a drug screening as a condition of employment.
No
