ITtude is hiring an L1 NOC Engineer to join our 24x7 operations team. In this remote role based in N. Macedonia, you will be the critical first point of contact for system alerts and client-reported issues, owning technical problems from initial detection through to resolution.
What You'll Do
- Monitor multiple systems and platforms for alerts, warnings, and performance issues.
- Receive and respond to inbound client phone calls reporting technical problems.
- Review and manage service tickets created via email, web portal, and system integrations.
- Triage incoming tickets, assess impact and urgency, and assign appropriate priority levels.
- Escalate issues when required while maintaining ownership and clear communication.
- Troubleshoot and diagnose network, server, and infrastructure-related issues.
- Perform root cause analysis and work incidents through to resolution.
- Document findings, actions taken, and resolutions clearly within the ticketing system.
- Communicate effectively with clients regarding status, progress, and resolution.
- Perform patch management on servers and related infrastructure.
- Apply firmware updates to network devices including switches, firewalls, and wireless access points.
- Support proactive monitoring and maintenance activities to reduce future incidents.
- Participate in a 24x7 operational environment with scheduled shifts.
- Conduct structured shift handovers at the beginning and end of each shift.
- Ensure continuity of service by clearly communicating open issues, risks, and priorities.
What We're Looking For
- Minimum of 1 year of experience in Information Technology.
- Hands-on experience with Juniper Networks.
- Strong troubleshooting and diagnostic skills.
- Ability to prioritize tasks and manage multiple issues simultaneously.
- Excellent written and verbal communication skills.
- Willingness and ability to learn new tools and technologies including Infoblox, Apstra, Mist AI, LogicMonitor, and ConnectWise PSA.
Nice to Have
- Experience with Microsoft Azure.
- Experience with VMware environments.
- Experience with Palo Alto firewalls.
- Prior experience in a NOC or managed services environment.
Technical Stack
- Juniper Networks, Infoblox, Apstra, Mist AI, LogicMonitor, ConnectWise PSA
- Microsoft Azure, VMware, Palo Alto firewalls
Team & Environment
You will be part of our 24x7 operations team, working in a collaborative, professional, and respectful culture. Our modern, centrally located office is designed for focus and collaboration.
Benefits & Compensation
- 23 days of paid vacation.
- Private health insurance (UNIQA).
- Wellbeing support program (FitKit).
- Continuous training and professional development to support long-term growth.
- Structured onboarding with a welcome swag package.
- Regular team-building events that strengthen connection and teamwork.
Work Mode
This is a fully remote position based in N. Macedonia.
ITtude is an equal opportunity employer.
