Onepilot is looking for a freelance Kundenbetreuer (Customer Support Agent) to work remotely, providing customer support for our clients' customers. You'll be part of an innovative company specializing in human-centered, outsourced customer service, dedicated to delivering a flawless customer experience.
What You'll Do
- Support Onepilot's clients' customers with their inquiries.
- Efficiently answer requests via email, chat, or phone using the provided technology and knowledge base.
What We're Looking For
- Comfortable with new technologies.
- Enjoy problem-solving, curiosity, and dynamism.
- Enjoy communicating effectively, both in writing and orally.
- Available at least 15 hours per week.
Team & Environment
You'll be joining a company of 51-200 employees with a modern vision for efficient, high-quality customer relationship management.
Benefits & Compensation
- Manage your own schedule.
- Flexible working hours, Monday to Friday between 7 AM and 1 AM.
- Work from home.
- Compensation is paid per resolved ticket.
Work Mode
This is a fully remote, freelance position with flexible hours.
Onepilot aims to provide freelancers with a flexible, transparent, and enriching work environment.
