As a Junior User Researcher at Capgemini Invent, you’ll join the Digital Excellence community, applying user-centred design, critical thinking, and problem solving to your work. You will be responsible for planning and conducting high-impact research to understand users, managing research activities, and communicating findings effectively to teams and stakeholders.
What You'll Do
- Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research.
- Manage and support research activities, suggesting appropriate methodologies based on project environment and team priorities.
- Research inclusively with a wide range of users, including those with additional needs and hard-to-reach groups.
- Consider the end-to-end user journey and external factors impacting the user experience.
- Communicate research findings to different audiences in an actionable and effective manner.
- Develop user research skills with regular guidance and training.
- Contribute to business development through proposals, RFPs, bids, and client pitches.
- Contribute internally through campaign development, think-tanks, whitepapers, and practice development.
- Engage in learning and development activities, including training and certifications.
What We're Looking For
- A keen interest in user research and user-centred design, keeping up to date with industry developments.
- Some hands-on experience of user research with an understanding of a range of methods.
- Some experience in planning and conducting qualitative studies such as interviews, observations, diary studies, concept testing, and usability studies.
- Familiar with quantitative methods such as surveys to identify actionable insights.
- Some experience utilising both quantitative and qualitative methods to identify actionable insights.
- Familiarity with analysing and synthesising both qualitative and quantitative data.
- Strong storytelling, communication, stakeholder management, and facilitation skills.
- Awareness of agile delivery methods.
- Experience or understanding of working with Government Digital Service (GDS) service standards and design principles.
- Hold an active SC (Security Check) Clearance or be eligible to receive SC clearance.
Nice to Have
- Previous experience conducting research or working in a research-focused role in a professional setting.
- A bachelor's degree in psychology, sociology, anthropology, Human Computer Interaction or a related user experience field.
- A love of learning and eagerness to develop skills in parallel with client needs.
- Experience, understanding or interest in accessibility testing or inclusive design principles.
Team & Environment
You will join the Digital Excellence community at Capgemini Invent.
Benefits & Compensation
- Flexible working arrangements and hybrid working.
- Trained ‘Mental Health Champions’ across business areas.
- Access to wellbeing apps such as Thrive and Peppy.
- Remuneration package includes flexible benefits options and a variable element dependent on grade and performance.
Work Mode
This is a hybrid position. Work locations include London, Manchester, and Glasgow.
Capgemini believes difference drives change. We focus on inclusion and making it a working reality, driven by our core values and Inclusive Futures for All campaign. We aim to build an environment where employees can bring their whole self to work, and we focus on using tech to have a positive social impact and reduce our carbon footprint.
