Join a Digital Excellence team working alongside Product Managers, Designers, and Developers to carry out impactful user research.. Plan and execute both qualitative and quantitative studies to deepen understanding of user needs.. Analyze research data and present findings in ways that foster empathy and guide product decisions.. Collaborate across disciplines to ensure research informs design and development processes.. Use research insights to help shape user-centred products and services.. Engage with diverse user groups, including those with additional needs, to ensure inclusive research practices.. Consider how business, policy, and technical factors influence the user experience.. Translate complex findings into clear, actionable recommendations for teams and stakeholders.. Support continuous improvement of research methods and practices within the team.
Responsibilities
- Collaborate with cross-functional teams to design and carry out high-impact user research initiatives.
- Support and manage research projects, recommending suitable methodologies based on project goals and constraints.
- Conduct inclusive research with diverse user groups, including hard-to-reach populations and individuals with accessibility needs.
- Examine the full user journey and account for external influences such as technical, policy, and business factors.
- Present research findings clearly and effectively to various audiences to build empathy and inform decision-making.
- Develop user research expertise through ongoing training, mentorship, and feedback.
- Assist in preparing proposals, bids, client pitches, and contribute to business development activities.
- Engage in internal projects such as thought leadership, practice development, recruitment, and team events.
- Participate in learning programs and certifications to support professional growth and meet organizational needs.
Requirements
- Demonstrated interest in user research and user-centred design, with a commitment to staying current on industry trends and self-directed learning.
- Practical experience in user research, including knowledge of various methods and when to apply them.
- Experience planning and conducting qualitative research such as interviews, observations, diary studies, concept testing, and usability testing, both remotely and in person.
- Familiarity with quantitative techniques like surveys to extract meaningful, actionable insights.
- Experience combining qualitative and quantitative data to uncover deeper insights and support decision-making.
- Skilled in analyzing and synthesizing both qualitative and quantitative research data.
- Strong abilities in storytelling, communication, stakeholder engagement, and facilitating sessions.
- Understanding of agile delivery approaches and their application in research contexts.
- Knowledge of Government Digital Service (GDS) service standards and design principles.
- Current SC clearance or eligibility to obtain SC clearance.
Nice to Have
- Prior professional experience in a research or research-focused role.
- Bachelor’s degree in psychology, sociology, anthropology, Human-Computer Interaction, or a related field with UX components, along with a passion for technology and human interaction.
- A strong desire to learn and grow, aligning personal development with client needs.
- Experience with or interest in accessibility testing and inclusive design practices.
Benefits
- Flexible working arrangements available for all UK-based employees.
- Hybrid working model integrated into daily operations.
- Employee wellbeing support, including Mental Health Champions across departments.
- Access to digital wellbeing tools such as Thrive and Peppy apps.
- Opportunities for training and career progression.
- Support for certifications and structured learning programs.
- Chances to contribute internally and support business development initiatives.
Compensation
Remuneration package includes flexible benefits options and a variable element dependent on grade, company and personal performance
Work Arrangement
hybrid — London, Manchester, Glasgow — Fully flexible in
Team
Team size: growing; Structure: Digital Excellence community, part of Capgemini Invent; Reports to: Not specified
