AmeriSave Mortgage Corporation is hiring a Junior HubSpot Operations Assistant to provide administrative and technical support to our operations team. You will ensure smooth collaboration and efficient data management while playing a critical role in keeping the HubSpot platform running smoothly for over 100 users.
What You'll Do
- Provide administrative support to the operations team.
- Maintain and organize digital documentation for easy access across departments.
- Manage and update internal and client-facing knowledge bases.
- Support the creation, maintenance, and troubleshooting of HubSpot workflows, forms, and lists.
- Coordinate with teams to facilitate communication and collaboration on projects.
- Accurately input data into databases or systems.
- Troubleshoot issues with third-party software and provide internal support.
- Assist in preparing and distributing reports, presentations, and materials for stakeholders.
- Help monitor and track project timelines, providing updates and escalating issues.
- Assist in conducting research and gathering data to support decision-making.
- Support the implementation and optimization of operational processes.
- Handle ad-hoc tasks and projects assigned by operations management.
What We're Looking For
- 2+ years of professional experience in an operations role (preferred).
- Hands-on experience managing internal help tickets (Zendesk, Freshdesk, HubSpot Service Hub, or similar).
- Strong troubleshooting and problem-solving skills, particularly within HubSpot CRM and automation tools.
- Experience with HubSpot workflows and automation.
- Experience managing and maintaining knowledge bases.
- Advanced or Near-Native English (both spoken and written).
- Technical proficiency in G-Suite & Excel.
- Strong communication skills, with the ability to engage effectively with senior management, employees, and vendors.
Nice to Have
- Bachelor’s degree or equivalent work experience.
- HubSpot certification(s) or documented experience in a HubSpot-heavy environment.
- Adobe Creative Suite experience is a plus.
Technical Stack
- HubSpot CRM
- HubSpot Service Hub
- G-Suite
- Excel
- Adobe Creative Suite (plus)
- Zendesk/Freshdesk
Team & Environment
You will support over 100 users across Sales, Customer Experience, and Marketing teams via an internal ticketing system. You will report to operations management.
Benefits & Compensation
- Compensation of up to $700 USD/monthly based on skill-set.
- Generous PTO, including 15 vacation days and U.S. holidays.
- Growth-oriented culture in an inclusive, international, and innovative team.
Work Mode
This is a fully remote position open to candidates globally.
AmeriSave Mortgage Corporation is an inclusive, international, and innovative team that celebrates differences in background, culture, abilities, and perspectives. We believe diversity drives innovation and creativity, and we foster a supportive, growth-oriented environment.
