The IMA Group is hiring a Junior Customer Support Representative

Remote role based in Spain or Portugal We are seeking to engage this role through a B2B consultancy agreement, while ensuring comprehensive benefits are provided. Role Overview 🚀 Are you interested in a vibrant position within an agile financial technology startup? This Junior Customer Support Representative role offers a multifaceted opportunity perfectly aligned for professionals passionate about driving operational excellence across diverse functions. Our mission centers on empowering visionary entrepreneurs. You'll be instrumental in fostering growth. Collaborate with experienced professionals, enhancing customer support, due diligence processes, and executing critical manual tasks essential to operational efficiency. Join a high-performing team dedicated to partnering with Europe's most innovative digital enterprises and decision-makers. Founded in 2019, our organization is a financial technology company dedicated to providing working capital to small and medium enterprises in North America and Europe. We utilize multiple data sources to expedite credit decisions more safely and conveniently. We collaborate with leading global platforms and aim to become the premier alternative lending solution worldwide. What you will do ✍️ - Provide versatile support encompassing customer service, KYC, and operational tasks - Troubleshoot and own issues end-to-end, ensuring customers are supported until full resolution - Collaborate cross-functionally to escalate complex cases and ensuring prompt resolution - Use internal tools to streamline documentation and reporting processes - Offer insights to improve workflows, customer experience, and product development - Maintain clear, empathetic, and professional communication across all channels Requirements Who you are 👀 - Minimum of 1 year of experience in customer support and/or sales support, ideally within tech or fast-paced industries - Able to work fixed US hours (2 PM – 10 PM, Monday to Friday) - Experience working with KYC or due diligence processes is a plus - Strong problem-solving skills adaptable across various operational areas - Familiarity with CRM systems (HubSpot preferred) is advantageous - Exceptional organisational skills and attention to detail - Comfortable working in dynamic, high-growth environments Benefits What we offer 🎁 Our team's success is driven by our people. As an ambitious startup, we work diligently and aim to provide compelling benefits: - Unlimited holiday: we believe that well-rested and happy people make the best employees - Competitive compensation plan - Personal growth fund: Raise your game from great to spectacular - The opportunity to make a big impact every day on the lives of European and US entrepreneurs - Workspaces in Warsaw, London, Atlanta and Toronto We can only consider applications from candidates eligible to work in Spain or Portugal without requiring visa sponsorship.