Wowza Media Systems is hiring a Jr Technical Support Engineer to join our global team. In this remote role, you will provide timely and effective technical support for Wowza's products and services, helping customers across a wide range of workflows and deployment environments. You will troubleshoot technical issues and ensure customers have a successful streaming experience while meeting defined Service Level Agreements (SLAs).
What You'll Do
- Deliver exceptional customer support with a customer-obsessed mindset.
- Troubleshoot technical issues related to Wowza’s media streaming products.
- Work within defined SLAs, KPIs, and productivity metrics.
- Continuously learn and deepen knowledge of media streaming and Wowza’s platform.
- Provide feedback on support processes and documentation.
- Collaborate cross-functionally to improve customer experiences.
- Adapt to non-traditional work hours or shifts as needed.
- Operate effectively in a remote, self-managed environment.
What We're Looking For
- 1+ years of relevant technical support experience.
- Experience supporting external customers in a Service Desk or helpdesk environment.
- Familiarity with SLA-driven support environments.
- Strong verbal, written, and interpersonal communication skills.
- Exposure to live/on-demand streaming and media players.
- Basic troubleshooting skills in network environments.
- Experience using or supporting Windows, Linux, MacOS, iOS, Android, and VMware.
- Basic knowledge of web or scripting languages (e.g., Java, XML, HTML, JavaScript).
- Exposure to web servers (HTTP) and cloud platforms (AWS, Google Cloud, Azure).
Nice to Have
- Prior experience with Wowza products and services.
- Willingness to work flexible shifts (including evenings or weekends).
- Strong self-discipline and ability to work independently.
Technical Stack
- Languages: Java, XML, HTML, JavaScript
- Protocols/Services: HTTP
- Cloud Platforms: AWS, Google Cloud, Azure
- Operating Systems & Platforms: Windows, Linux, MacOS, iOS, Android, VMware
Team & Environment
You will be part of a global team within a fast-paced, private equity-backed software company. Employees are encouraged to take ownership of their role, coworkers are happy to help one another, and the team works to connect the larger community with a passion for technology.
Benefits & Compensation
- Compensation: $65,000-$70,000
- Medical, Dental, and Vision insurance available 1st day of employment.
- Generous Paid Time Off.
- 401(k) with strong company match.
- Dependent Care Flexible Spending Account.
- Employer Paid Basic Life Insurance and AD&D.
- Voluntary Life Insurance (Employee/Spouse/Child).
- Parental Leave.
- Short-Term and Long-Term Disability.
- Training & Development.
- Employee Assistance Program (EAP).
Work Mode
This is a fully remote position.
Wowza Media Systems is an equal opportunity employer.
