Zendesk is looking for a ServiceNow Senior Software Engineer specializing in ITOM (Service Mapping + Discovery) to join our India team, supporting a large global client. This is an opportunity to work on the largest ServiceNow implementation in the world. You will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale, complex projects.
What You'll Do
- Analyze, design, program, debug, and modify software enhancements.
- Write code, complete programming, and perform testing and debugging of applications using current programming language and techniques.
- Contribute to writing test scripts and complete unit testing.
- Facilitate and mentor across multiple projects and teams.
- Provide technical expertise in code writing and reviews.
- Collaborate with the delivery team and other engineers to understand, estimate, prioritize, and implement requests for development and project requirements.
- Apply modern technology and innovation to improve platform functionality.
- Deliver outstanding customer experiences by providing administration, development, and support during implementation of ServiceNow solutions.
What We're Looking For
- Strong knowledge of software engineering principles for cloud-based platforms.
- Strong understanding of the ServiceNow functionalities and features of ITOM.
- Solid knowledge of glide record usage, XML, and structural programming concepts.
- Proficient in JavaScript.
- Excellent understanding of core object-oriented programming with hands-on experience developing for and/or customizing the ServiceNow Platform.
- Strong written and verbal communication skills.
- Working knowledge of relational databases.
- Ability to assess and mitigate risk.
- Strong leadership capabilities.
- Effective facilitation, coaching, and mentoring skills with ability to motivate a team.
- Strong problem-solving skills; ability to simplify complex situations.
- Strong relationship management skills with all levels.
- Ability to deliver a high degree of customer satisfaction.
- Comfortable working in a matrixed organization.
- Comfortable working with ambiguity and change.
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience.
Nice to Have
- ServiceNow CSA and CIS certifications.
Technical Stack
- ServiceNow
- JavaScript
- XML
Team & Environment
Join our India team, in support of a large global client.
Work Mode
This is a remote position based in India.
NewRocket is committed to a diverse and inclusive workplace. We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
