As a Jira-Confluence Application Support Administrator, you will deliver hands-on technical support to clients using Atlassian products such as Jira, Confluence, and Jira Service Desk. Your primary focus will be ensuring smooth operation and effective use of these platforms through remote administration and client collaboration.
Key Responsibilities
- Deliver tailored support for Atlassian applications and associated tools, aligning with established best practices
- Onboard to client environments by learning their server setups and operational workflows
- Respond promptly to service desk inquiries and manage incoming support requests
- Advise clients on optimal usage of Jira, Confluence, and related tools within their business context
- Configure projects, set up permissions, customize workflows, and implement requested solutions
- Prioritize and execute administrative tasks based on client needs and agreed timelines
- Collaborate with clients and internal teams to clarify requirements and deploy effective configurations
- Diagnose and resolve technical issues while offering practical, long-term recommendations
- Accurately document all work performed, including time tracking and solution details
- Adhere to client-specific security policies and compliance standards
Qualifications
- Fluent command of the German language, both written and spoken
- Proven experience working with Atlassian products, particularly Jira, Confluence, and Jira Service Desk
Technology Environment
Work will center around core Atlassian platforms—Jira, Confluence, and Jira Service Desk—along with integrated Marketplace apps and internal tooling. Familiarity with administrative functions across these systems is essential.
Work Arrangement
This is a fully remote position with global flexibility, designed to support a distributed client base. You will operate as part of a remote-first team, providing administrative and technical assistance across time zones.
