As a Java IVR Application Developer, you'll play a key role in building and maintaining stateful, cloud-hosted interactive voice response systems that serve large customer bases. Your work will focus on developing robust applications that meet both technical standards and business needs, ensuring seamless self-service experiences through voice channels.
Key Responsibilities
- Design, code, and maintain IVR applications using Java within a cloud environment
- Collaborate with project teams, external vendors, and internal IT to deliver integrated voice solutions
- Support ongoing operations by troubleshooting issues and optimizing system performance
- Configure application behavior and data flows using SQL
- Partner with business stakeholders to refine functionality and improve service reliability
- Implement enhancements that increase system stability and user satisfaction
Required Skills
- Proven experience with IVR platforms and voice application development
- Strong problem-solving abilities and attention to detail
- Ability to communicate clearly with technical and non-technical audiences
Technology Environment
Java, SQL, cloud-based architectures, and IVR-specific frameworks are central to this role. You’ll work within scalable systems designed for high availability and consistent customer interaction.
