We are seeking a Senior Java Developer to join Miratech's voice/contact center engineering team. The role involves hands-on development, integration, and continuous improvement of cloud-based IVR applications serving millions of customers.
Key Responsibilities:
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor systems and implement operational improvements to enhance customer experience
- Diagnose and resolve issues in voice contact center and IVR environments
- Collaborate with project managers for timely, high-quality delivery
- Work independently within a regional business unit aligned to global goals
- Participate in forward-looking initiatives to improve IVR architecture and call steering
- Communicate technical concepts clearly to technical and non-technical stakeholders
Required Qualifications:
- 7+ years of professional software development experience
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design, Programming, and design patterns
- Hands-on experience developing IVR applications
- Strong understanding of voice contact center systems and IVR platforms
- Experience with SQL for configuration and data-driven logic
- Strong troubleshooting, analytical, and communication skills
- Ability to work independently in a fast-paced, global environment
Preferred Qualifications:
- Expertise in speech standards such as VoiceXML, SRGS, MRCP, and CCXML
Technical Stack: Java EE, Spring Boot, Spring Core, SQL, VoiceXML, SRGS, MRCP, CCXML
Benefits:
- Competitive pay and comprehensive benefits including health insurance, language courses, and relocation support
- ForeverRemote work culture for maximum flexibility
- Professional development opportunities: certifications, mentorship, internal mobility
- Global impact through projects with top-tier clients
- Inclusive, multicultural environment with open communication and team-building events
- Commitment to social sustainability across IT education, community empowerment, and environmental practices
Miratech is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
