About the Role
The role involves delivering dedicated travel support to Italian-speaking customers, managing reservations, resolving issues, and ensuring high satisfaction through clear communication and problem-solving.
Responsibilities
- Assist customers with flight and accommodation bookings
- Handle changes and cancellations to existing travel plans
- Provide real-time support via phone and email
- Communicate travel policy details and restrictions
- Resolve booking discrepancies and technical issues
- Ensure accurate data entry in reservation systems
- Monitor travel itineraries for updates or disruptions
- Escalate complex cases to appropriate departments
- Maintain confidentiality of customer information
- Follow company protocols for customer service delivery
- Respond promptly to customer inquiries in Italian
- Support travelers during emergencies or delays
- Verify travel documentation compliance
- Coordinate with travel suppliers and partners
- Deliver updates on flight status and gate changes
- Guide customers through check-in and boarding processes
- Explain baggage policies and fees
- Assist with special assistance requests
- Track customer interactions in internal systems
- Maintain high accuracy in all communications
- Adhere to service level agreements
- Work flexible hours including weekends if needed
- Participate in team training and updates
- Contribute to process improvement initiatives
- Promote additional travel services when relevant
Compensation
Competitive salary based on experience
Work Arrangement
Remote, based in Greece
Team
Customer support team focused on travel services
Why Join Us
- Opportunity to work remotely from Greece
- Supportive team environment with clear communication
- Ongoing training and professional development
- Stable workload with structured support processes
- Focus on employee well-being and work-life balance
Application Process
- Submit resume and cover letter in Italian or English
- Shortlisted candidates will be contacted for interview
- Final stage includes a language proficiency assessment
- Onboarding includes system and policy training
- Start date upon successful completion of checks
Not available
