Patrique Mercier Recruitment is hiring an Italian Speaking Fashion Customer Support Agent -Remote in Greece

Patrique Mercier Recruitment FR is searching for an Italian-speaking Fashion Customer Support Professional to integrate with a dynamic team in the fashion sector. If you are enthusiastic about fashion and committed to delivering outstanding customer service, this represents an ideal chance to elevate the shopping journey while representing an established brand. Responsibilities - Support Italian-speaking clientele with product, order, and return inquiries across multiple communication platforms - Offer tailored product recommendations and styling guidance to maximize customer satisfaction - Address and resolve customer concerns swiftly, ensuring a seamless and enjoyable shopping experience - Meticulously record customer interactions to maintain comprehensive interaction and resolution archives - Collaborate closely with sales and marketing departments to remain updated on promotions, new collections, and industry trends - Analyze and anticipate customer requirements, proposing optimal solutions to boost product engagement - Actively participate in service process enhancements and provide constructive feedback for continuous improvement Requirements - Native-level proficiency in Italian and English, encompassing written and verbal communication - Demonstrated customer service experience, ideally within the fashion marketplace - Exceptional communication capabilities and an energetic approach to customer interaction - Proven ability to excel in dynamic environments while efficiently managing multiple concurrent inquiries - Sophisticated understanding of fashion trends and comprehensive product expertise - Proficiency with customer relationship management systems and fundamental technological skills - Demonstrable positive mindset, flexibility, and genuine passion for exceptional customer service Benefits - Competitive Monthly Compensation - Performance-Based Monthly Bonus - Comprehensive Paid Training - Complete Relocation Package (Airfare, Airport Transfer, Accommodation) - Comprehensive Health Coverage - Additional Private Medical Insurance - Two Extra Annual Salary Payments - Additional Attractive Perks