Patrique Mercier Recruitment is hiring an Italian Speaking E-commerce Support Specialist -Remote in Greece

Patrique Mercier Recruitment FR is excited to present an opportunity for an Italian Speaking E-Commerce Support Specialist. This role is perfect for professionals fluent in Italian who are enthusiastic about digital retail. You will be crucial in delivering an exceptional online shopping experience for Italian-speaking customers, addressing their needs with professionalism and expertise. Responsibilities - Deliver exceptional support to Italian-speaking customers via email, chat, and telephone channels - Provide guidance on product details, order tracking, return procedures, and payment methods - Address and resolve customer concerns promptly and professionally - Accurately and efficiently process and manage customer transactions - Maintain current knowledge of product developments, promotional offers, and company guidelines - Work collaboratively with various departments to enhance customer service and experience - Meticulously record customer interactions in the CRM system for comprehensive tracking Requirements - Native or near-native proficiency in Italian and English, both verbally and in writing - Preferred background in customer support or e-commerce environments - Demonstrated passion for digital retail and contemporary online shopping dynamics - Superior communication capabilities with dedication to outstanding customer satisfaction - Proficient in customer relationship management software and digital support platforms - Capacity to operate autonomously and handle inquiries in a dynamic work environment - Exceptional analytical and detail-oriented problem-solving abilities Benefits - Competitive Monthly Compensation - Performance-Based Monthly Bonus - Comprehensive Training Program - Complete Relocation Support (Flight, Airport Transfer, Accommodation) - Comprehensive Health Coverage - Additional Private Medical Insurance - Two Extra Annual Salary Installments - Additional Comprehensive Advantages Apply for this job