Patrique Mercier Recruitment is hiring an Italian Speaking Customer Support for Social Media -Remote in Greece

Patrique Mercier Recruitment FR specializes in linking exceptional professionals with dynamic career paths. We are currently recruiting an Italian-Speaking Customer Support Representative for Social Media. This position is ideal for individuals passionate about digital communication and client interaction, aiming to support Italian-speaking customers across various social media platforms. Responsibilities - Deliver exceptional customer support to Italian-speaking clients through social media channels including Facebook, Instagram, and Twitter. - Promptly and professionally address customer inquiries, comments, and messages. - Effectively manage customer issues, complaints, and feedback to maintain positive brand interactions. - Actively track social media platforms for relevant discussions and engage customers to enhance satisfaction. - Record interactions and analyze trends to improve service and customer engagement methodologies. - Work collaboratively with marketing and content teams to synchronize customer support with brand communication. - Continuously learn about industry developments, social media best practices, and customer engagement techniques. Requirements - Native or near-native fluency in Italian and English, both written and verbal. - Proven background in customer service, particularly within social media environments. - Exceptional communication abilities focused on customer concern resolution and engagement. - Advanced proficiency with social media tools and customer support technological platforms. - Meticulous and capable of managing multiple simultaneous customer interactions. - Robust problem-solving capabilities and proactive customer engagement approach. - Adaptable scheduling, including potential evening and weekend work requirements. Benefits - Competitive Monthly Compensation - Regular Performance-Based Bonus - Comprehensive Paid Training Program - Complete Relocation Support (Flight, Airport Transfer, Accommodation) - Comprehensive Health Coverage - Additional Private Medical Insurance - Biannual Extra Salary Compensation - Additional Attractive Perks