Patrique Mercier Recruitment is hiring an Italian Speaking Customer Support for Online Streaming Service -Remote in Greece

Patrique Mercier Recruitment FR specializes in matching talented professionals with dynamic career opportunities. We are currently seeking an Italian-Speaking Customer Support Representative for a Digital Streaming Platform. This position is perfect for individuals passionate about entertainment and dedicated to enhancing customer viewing experiences. Responsibilities - Deliver outstanding customer support to Italian-speaking clients across phone, email, and chat channels for the online streaming service. - Guide customers through account management, subscription plans, content accessibility, and technical resolution. - Address complaints and technical challenges with professionalism to guarantee optimal customer satisfaction. - Meticulously record customer interactions and systematically follow up on pending issues. - Engage with technical departments to strategically resolve intricate problems and elevate service standards. - Maintain comprehensive awareness of emerging content and platform innovations to offer informed recommendations. - Collect and analyze customer insights to drive continuous service improvement initiatives. Requirements - Native-level fluency in Italian and English, encompassing written and verbal communication. - Demonstrated customer service background, preferably within entertainment or technology sectors. - Exceptional interpersonal capabilities focused on delivering superior customer experiences. - Proven ability to communicate complex technical concepts in accessible, user-friendly language. - Advanced proficiency in customer support software and Microsoft Office suite. - Exemplary organizational skills with meticulous attention to detail. - Adaptable scheduling capabilities, including weekend and holiday availability. Benefits - Comprehensive Private Health Insurance - Extensive Training & Professional Development - Competitive Performance Bonus - Two Additional Full Salaries Annually - Complete Relocation Package (flight, transportation, accommodation) - Complementary Greek Language Lessons, Exclusive Discounts, Additional Perks