About the Role
The role involves acting as a key point of contact for Italian-speaking customers, ensuring satisfaction through timely support, issue resolution, and ongoing engagement to enhance the overall client experience.
Responsibilities
- Serve as the primary contact for Italian-speaking clients
- Respond promptly to customer inquiries and requests
- Troubleshoot and resolve issues efficiently
- Monitor customer accounts for potential concerns
- Escalate technical problems when necessary
- Maintain accurate customer records and notes
- Follow up on service tickets to ensure closure
- Communicate service updates and changes clearly
- Identify customer needs and suggest solutions
- Support onboarding for new clients
- Gather feedback to inform service improvements
- Collaborate with internal teams to resolve issues
- Track customer satisfaction metrics
- Promote product features and benefits
- Ensure compliance with service level agreements
- Manage multiple customer cases simultaneously
- Maintain a professional and helpful tone
- Adapt communication style to individual clients
- Stay updated on product changes
- Participate in team meetings and training
Nice to Have
- Prior experience in customer success
- Knowledge of SaaS platforms
- Experience working remotely
- Background in tech or digital services
- Understanding of customer lifecycle management
Benefits
- Remote work flexibility
- Stable working environment
- Opportunities for professional development
- Supportive team culture
- Regular performance feedback
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Part of a dynamic customer-facing team supporting international clients
Location
Remote position based in Greece
Language Requirements
- Native or near-native fluency in Italian required
- Professional proficiency in English essential
Not available
