Mercier Consultancy MD is hiring an Italian Speaking Customer Service Representative for IT Support Services. You will assist customers in Italian, resolving their technical inquiries and providing exceptional service from our office in Greece.
What You'll Do
- Handle customer inquiries related to IT support services, software issues, and technical difficulties via phone, email, and chat in Italian.
- Provide comprehensive assistance on troubleshooting, software installation, and system updates.
- Guide customers step-by-step through technical processes and ensure they feel supported throughout.
- Resolve customer complaints and technical issues promptly to maintain high levels of satisfaction.
- Document all customer interactions and technical solutions in the CRM system for future reference.
- Work closely with the IT department to escalate complex issues and improve service delivery.
- Stay updated on the latest technology trends and IT support protocols to provide relevant assistance.
What We're Looking For
- Fluency in Italian (both written and spoken) is essential.
- Excellent communication and problem-solving skills with a strong customer focus.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational skills and the ability to handle multiple tasks simultaneously.
- Willingness to work flexible hours, including evenings and weekends as necessary.
Nice to Have
- Knowledge of English is advantageous.
- Prior experience in customer service, especially in IT support, is preferred.
- Familiarity with IT support software and customer relationship management (CRM) tools is desirable.
Technical Stack
- IT support software
- CRM tools
Team & Environment
You will work closely with the IT department.
Benefits & Compensation
- Competitive Monthly Salary
- 2 Extra Salaries Per Year
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
Work Mode
This is an in-office position based in Greece.
Mercier Consultancy MD is an equal opportunity employer.
