Patrique Mercier Recruitment is hiring an Italian Speaking Customer Happiness Specialist -Remote in Greece

Patrique Mercier Recruitment FR is an innovative staffing agency committed to connecting exceptional professionals with promising career opportunities throughout Greece. We are presently seeking an Italian Speaking Customer Experience Specialist to enhance our remarkable team. Within this pivotal position, you will concentrate on ensuring our Italian-speaking clients enjoy seamless and gratifying interactions throughout their engagement with our services. Responsibilities - Serve as the primary liaison for Italian-speaking customers, delivering support via multiple communication channels including telephone, electronic mail, and instant messaging. - Elevate customer contentment by preemptively addressing inquiries and resolving challenges swiftly and comprehensively. - Record customer interactions and feedback within the CRM system, maintaining precise documentation for future reference. - Recognize potential improvements in customer experience based on direct interactions and received feedback. - Coordinate with cross-functional teams to implement solutions that optimize overall customer satisfaction. - Remain informed about product offerings and industry developments to provide knowledgeable and pertinent recommendations to clients. - Contribute to a dynamic and motivating team atmosphere by sharing insights and supporting collective initiatives. Requirements - Mastery of Italian and English, demonstrating exceptional written and verbal communication capabilities. - Prior experience in customer support or client experience roles is substantially advantageous. - Exceptional interpersonal capabilities with proficiency in establishing strong customer relationships. - Advanced problem-solving skills and unwavering dedication to delivering extraordinary customer service. - Comprehensive understanding of CRM platforms and customer support technologies. - Exceptional organizational skills and meticulous attention to detail in managing customer interactions. - Enthusiastic approach toward creating memorable and enriching customer experiences. Benefits - Competitive Monthly Compensation - Monthly Performance-Based Bonus - Comprehensive Paid Training - Complete Relocation Package (Flight, Airport Transfer, and Accommodation) - Comprehensive Health Coverage - Supplemental Private Health Insurance - Biannual Additional Salary - Additional Attractive Perks Apply for this job