Responsibilities
- Act as the main point of contact for Italian-speaking customers, providing support through various channels including phone, email, and chat.
- Enhance customer satisfaction by proactively addressing inquiries and resolving issues promptly and effectively.
- Document customer interactions and feedback in the CRM system, ensuring accurate records for future reference.
- Identify opportunities to improve the customer experience based on direct interactions and feedback.
- Collaborate with other teams to implement solutions that enhance overall customer happiness.
- Stay updated on product offerings and industry trends to provide informed and relevant recommendations to customers.
- Contribute to a positive and engaging team environment by sharing insights and supporting team initiatives.
Requirements
- Fluency in Italian and English, with excellent written and verbal communication skills.
- Experience in customer service or customer experience roles is highly beneficial.
- Strong interpersonal skills with the ability to build rapport with customers.
- Problem-solving abilities and a commitment to delivering exceptional customer service.
- Familiarity with CRM software and customer support tools.
- Organization skills and attention to detail in managing customer interactions.
- A positive attitude toward creating a happy and fulfilling customer experience.
Benefits
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year And Much More...
Work Arrangement
Remote (Country)
Additional Information
- Fluency in Italian and English required
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Work is remote within Greece
- Training is fully paid
